This Week in Manufacturing - 4/10/24

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💴 This Week in Manufacturing

Manufacturers without customers are simply tool geeks. It’s important to understand and serve the needs of your customers, as well as your suppliers. It’s a small industry and word gets around! Today’s newsletter focuses on the service in many forms.

Our feature company, Continental Industries, has established itself as an industry leader through stellar customer service as much as technological prowess.

This week’s podcast feature from The Manufacturing Executive dives into the challenges and benefits of two-way communication in building a service culture.

Finally, our headlines cover expanding operations and collaborations in fiber optics, 3D printing, and more to better serve communities and customers alike.

Thanks for joining us!

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INDUSTRIAL & EQUIPMENT

♨️ Continental Industries

Investments in equipment, technology, and stellar customer service have been key to generating growth at the full-service metal fabricator.

Today’s Continental Industries began as a small fabrication shop — originally known as International West, Inc. The present owner of the company, Jeff Hayden, was an original employee of International West back in 1985, doing welding, sales, and other tasks.

He eventually bought out the business, changed the name to Continental Industries, and saw growth from their original, small location into a 10,000-square-foot facility.

Upshot: “We’ve learned the benefits of automation and how it increases our throughput.”

FROM THE FEED

📱Plate manufacturing process

 🤨 Did You Know?

The first industrial robot, Unimate, was

introduced in 1961

and used for repetitive automotive tasks.

🎧 Podcasts Worth A Listen

THE MANUFACTURING EXECUTIVE
Building a Service Culture w/Fred Reggie

a16z
Politics & the Future of Tech with Marc Andreessen and Ben Horowitz

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